INSURANCE CLAIMS

Had an accident or dealing with vehicle damage? Whether it’s your fault or not, we’re here to guide you through the insurance process — from start to finish.

We work directly with major insurance providers and are trusted to carry out top-quality repairs and refinishing. While we’re not manufacturer-accredited, our work is fully insurance approved, and we meet the strict standards required for repairs, customer service, and turnaround times. Additionally, you don’t need to use your insurer’s recommended garage — you have the legal right to choose your repairer, and we’re here to make that choice easy.

Contact us for more information.

What is the insurance process?

Contact Us

Get in touch with Kirbys as soon as possible after your accident. We'll assess your situation and assist you through the insurance claim process.

Sit Back And We Will Handle Everything

We'll manage all communication with insurers and third parties and handle all paperwork and claims on your behalf.

Get Back On The Road

Your vehicle will be repaired to manufacturer-approved standards—with no upfront cost to pay. We'll keep you updated every step of the way until your car is returned in top condition.

NON FAULT CLAIMS

If you’ve been involved in a road accident that wasn’t your fault, Kirbys Vehicle Refinishing is here to help. We work closely with trusted accident management partners to take the stress out of the claims process—offering full support from start to finish.

You don’t have to go through your own insurer or accept low-quality repairs. We protect your right to choose a trusted repairer in Essex—and ensure you get the quality and service you deserve.

The Non-Fault process?

Contact Us

Get in touch with Kirbys as soon as possible after your accident. We'll assess your situation and assist you through the non-fault claim process.

Sit Back And We Will Handle Everything

We'll manage all communication with our non-fault team and you will get a like for like vehicle as soon as it is booked in – straight to your door!

Get Back On The Road

Your vehicle will be repaired to manufacturer-approved standards—with no upfront cost to pay. We'll keep you updated every step of the way until your car is returned in top condition.

PICK UP AND DROP OFF

We know it's not always easy to find the time to bring your vehicle to us — that's why we offer a convenient pick-up and drop-off service across Essex and surrounding areas.

Whether your car needs repair, refinishing, or a custom wrap, our team can safely collect it from your home or workplace and return it once the work is complete. Every vehicle is handled with full care and insurance cover during transport, giving you total peace of mind from start to finish.

REVIEWS

★★★★★

Can’t recommend Kirbys enough! They saved my pride and joy, They definitely went above and beyond. It’ll be the only place I’ll take any vehicle from now onwards. 10/10!

TORREN DOBSON

★★★★★

We had a dent in the car door from a falling fence. Matt was quick to respond to an initial enquiry, booked us in very quickly and we were very impressed from start to finish. We’d certainly recommend them and will use them again in the future. Thanks Matt.

JOY WILLIAMS

★★★★★

Had a hit and run dent on our tailgate. I read reviews and went to Kirby’s. I was not disappointed. The price was fair and the service was excellent. Very pleased with the repair. I would recommend this company.

DAVID CRITCHELL